Technical Support
Support in reviewing project documents, process requirements and technical constraints to identify the most suitable product family or equipment configuration.
Technical, engineering and after-sales support for tailored industrial solutions.
Services
Engineering Support
Assistance in the development of customer-specific solutions, constructability reviews and practical resolution of fabrication-related issues.
Commercial Support
Fast and reliable communication for quotation requests, project follow-up, clarifications and commercial coordination.
After-Sales Assistance
Support during installation, shutdowns or maintenance activities, including replacement needs for worn, damaged or obsolete parts and components.
Site Assistance
When required, PREQ can support site phases with technical coordination related to assembly, replacement, maintenance and field issues.
Documentation & Coordination
Support for project documentation, manufacturing records, data books and the information flow typically required by industrial end users and contractors.
Typical support includes
- Technical clarifications before quotation
- Guidance on material selection and applicable standards
- Support for custom configurations and special items
- Coordination during supply execution
- Replacement solutions for damaged or worn equipment
- Assistance during maintenance and revamping activities